Return and Refund Policy

Return & Refund Policy – Clove Stores

At Clove Stores, customer satisfaction is our top priority. We want you to love every garment, accessory, and lifestyle item you purchase from us.
However, if you’re not completely satisfied, please review the policy below. We’ve designed our process to be simple, fair, and transparent.

General Policy

  • Returns are accepted within 10 days of delivery.

  • Customers are responsible for return shipping costs unless the item received is defective or an error on our part.

  • No restocking fee will be applied.

  • Customized, personalized, or final sale items are non-returnable.

U.S. Customer Return Policy

Eligibility:

  • Both defective and non-defective items may be returned.

  • Non-defective products must be unused, unworn, and in original packaging with all tags and accessories attached.

  • Defective products are eligible for a full refund or replacement.

  • Items that are worn, damaged, or missing packaging/accessories will not be accepted.

Exchange Policy:

  • Direct exchanges are not available.

  • To exchange an item, please return the original product and place a new order.

Return Timeframe:

  • Return requests must be made within 10 days of receiving your order.

How to Start a Return

  • Email: Contact us at support@clovestores.store with your order number and reason for return.

  • Live Chat: Use the chat icon at the bottom-right corner of our website to reach our support team.

Once your request is approved, you’ll receive a Return Authorization Number and further shipping instructions.

Refund Policy

What’s Refunded:

  • Approved refunds will be issued to your original payment method within 10 business days.

  • Original shipping charges (if applicable) are non-refundable.

  • Processing times may vary depending on your bank or payment provider.

Damaged or Defective Items:

  • Please contact us immediately with clear photos of the defective or damaged item.

  • We’ll arrange either a replacement or a full refund, depending on your preference.

Order Cancellations:

  • Orders can be canceled before shipment for a full refund.

  • Once an order has shipped, it cannot be canceled, but it may be returned under this policy.

Refund Delays:

  • If your refund hasn’t appeared within 15 business days after approval, please contact us at support@clovestores.store with your order number for quick assistance.

CONTACT INFORMATION

Business Name: Clove Stores
Business Email: support@clovestores.store
Business Contact: +1 (863) 227 8475
Business Hours: 9:00 AM – 5:00 PM
Business Address: 5900 Balcones Drive, Suite 100, Austin, Texas 78731, United States
Customer Support: 24/7