Shipping Policy

Shipping Policy – Clove Stores

At Clove Stores, we’re committed to delivering your clothing, accessories, and lifestyle items safely and on time.
Please review the details below to ensure a smooth and hassle-free shopping experience.

Transit, Handling & Order Cut-Off

  • Transit Time: 7–13 business days (Monday–Friday)

  • Processing Time: 1–3 business days (Monday–Friday)

  • Order Cut-Off Time: 4:00 PM EST (GMT-05:00)

  • Total Estimated Delivery Time: 8–16 business days, depending on your destination and shipping carrier

Delivery Terms

All orders are shipped through trusted carriers such as USPS, UPS, DHL, and OSM to ensure safe and timely delivery.

  • Shipping Cost: All U.S. orders qualify for FREE shipping, regardless of order size.

  • Change of Address: Once an order has shipped, the delivery address cannot be changed.
    For address updates prior to dispatch, please contact us as early as possible at support@clovestores.store

  • Order Tracking: When your order ships, you’ll receive a tracking number to monitor your delivery until it reaches you.

Wrong Address & Incorrect Information Policy

  • If an incorrect address is provided and delivery fails, the package will be returned to us.
    The customer is responsible for any additional shipping costs to resend the package.

  • Incorrect information — such as an invalid email, phone number, or address — may lead to delivery delays or failed deliveries.
    Clove Stores cannot be held responsible for issues resulting from inaccurate order information.
    Please double-check all details before placing your order.

Order Cancellations

  • Orders may be canceled before shipment for a full refund.

  • Once shipped, orders cannot be canceled, but you may return them following our Return & Refund Policy.

Damaged Parcels

  • If your package arrives visibly damaged, please refuse delivery if possible.

  • If you receive a damaged parcel in your absence, contact our customer support team immediately for assistance and resolution.

Tax Policy

All applicable sales taxes are already included in the listed prices of products and shipping fees, as required by law.

CONTACT INFORMATION

Business Name: Clove Stores
Business Email: support@clovestores.store
Business Contact: +1 (863) 227 8475
Business Hours: 9:00 AM – 5:00 PM
Business Address: 5900 Balcones Drive, Suite 100, Austin, Texas 78731, United States
Customer Support: 24/7